At Nirvana Store, we take great care in crafting and packing every Poster Frame to ensure it reaches you in perfect condition. If you receive a damaged, defective, or incorrect product, we're here to help.
We offer a 5-Day Replacement for eligible orders. If you experience any issue with your order, please contact us within 5 days of delivery.
Contact Email: nirvanastore789@gmail.com
You can request a replacement if:
You receive a damaged or broken frame.
The printed artwork is incorrect or defective.
You receive the wrong design or wrong size.
Your order is incomplete or an item is missing.
Please email us at nirvanastore789@gmail.com with:
Your Order ID
Clear photos of the product and packaging
An unboxing video (mandatory for damage, missing item, or wrong product claims)
A brief description of the issue
Replacement requests must be submitted within 5 days of receiving the order.
The product must be unused and in its original packaging.
Approved replacements will be processed after verification of the submitted evidence.
Replacement requests will not be accepted in the following cases:
Damage caused after delivery due to improper handling or misuse.
Minor color variations caused by different screen or monitor settings.
Incorrect size, design, or product selected by the customer while placing the order.
Requests made after the 5-day replacement period.
Minor imperfections that do not affect the functionality or appearance of the product.
Once your request is approved, we will arrange a replacement at no additional cost. Our team will keep you updated throughout the process.
Thank you for choosing Nirvana Store. We appreciate your trust and are committed to providing you with premium-quality Poster Frames and excellent customer service.